The business environment enveloping companies is becoming harsher and demanding. To ensure continued growth in rapidly changing industrial society, corporations are adopting various survival strategies. These may include actively pursuing technical innovations, instituting sweeping organizational reforms, and stripping away unprofitable divisions.

Meanwhile our workplaces are also undergoing tremendous upheavals. Computer Integrated Manufacturing (CIM) and Automation are being introduced and production lines are continuously being reorganized to increase productivity. The roles of department managers, Team leaders, supervisors and others are becoming more and more important and demanding. In other words, there has never been such a great need before for Competent Workplace Leaders as it is now.

But what are competent workplace leaders?

They are the people who take their own decisions and solve their own problems rather than highlighting them in front of their superiors.

In turbulent times of today, we must discover, formulate and solve serious new problems rather than avoiding them or pretending they did not exist. If not, we do not fulfill our role as Workplace Leaders and our companies do not reach their full potentials. In such a case we fail to Crete true purpose in the lives of our employees and co- workers.

Experts say that problem-solving ability is neither inborn faculty nor it is possessed by certain types of people. It can be developed through continuous training and hands- on practice over a period of time.

Which is the right time to solve problems?

Basically a problem should be solved as soon as it is discovered. However, a professional insight would suggest us to be proactive, Thus there are four stages of discovering and solving problems, as shown in the diagram below: -

Different stages of a problem

More often than not, human beings are procrastinators by nature; hence most problems are detected in the bud or flower stage when they become unmanageable. This is what we call as Fire Fighting. It will be the best to identify and solve the problem in seed stage, but it needs lots of insight and problem consciousness.

The Q.C. problem solving approach is being used with great success in many areas of industrial activity with T.Q.M. background. This workshop has been designed for the participants to master the QC Problem Soling Approach by understanding:

· How to discover the problem?

· Formulating the problem

· Applying QC viewpoint,

· Learning QC Seven Step Formula ands QC Tools

· Putting the above in practice and solving problems

· Strengthening the decision making abilities of employees and empowering them to take decision themselves.

Benefits

· It helps to enhance quality of products and services, thus increasing customer satisfaction.

· It enables problems to be solved more rationally, scientifically, efficiently and effectively than any other method.

· When more problems are solved, life in a workplace is more enjoyable.

· Rejections/ rework can be brought down from percentage level to ppm level, thus saving money to the company.

· It enables people to acquire Q.C. view point and competence in applying QC tools.

· Workplace communication improves, thus creating a cheerful, energetic workplace.

· Team ship among people in the workplace is boosted and leadership qualities of the people improve.

Who should participate?

Functional heads, department managers, liner managers, supervisors and group leaders of large, medium and small organizations in

· Manufacturing business(R&D, Quality, production, planning, Engineering and Materials)

· Service sector

· Marketing

· Finance and accounting

· Construction

· Computer software and hardware

Duration of Workshop

1. Two days, it is conducted with case studies already available.

2. It could be spread over several months, in which the participants bring live, unsolved problems and they practice in a team environment to solve them.

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